About this privacy notice
This Privacy Policy explains how Plundio ("we", "us", or "our") collects, uses, shares, and protects personal data when you use our website, mobile applications, and related services.
You place your trust in us when you use Plundio, and we take that seriously. We encourage you to read this notice carefully. We may update it from time to time, and we will take reasonable steps to inform you of material changes before they take effect.
Who this notice applies to
This notice applies to travelers who use or are considering using Plundio to discover trips, create a travel profile, save favorites, make bookings, or contact our support team.
Personal data we collect
Information you provide
- Account details — such as your name, email address, and password when you register.
- Travel profile — preferences you share during onboarding or in your account, such as budget, interests, travel style, and companion details.
- Booking information — details needed to complete a reservation, including contact information, traveler names, and payment information where applicable.
- Communications — messages you send to our support team or content you submit in reviews.
Information collected automatically
- Device and usage data — such as IP address, browser type, device identifiers, pages viewed, and interactions with search and booking features.
- Location data — where you choose to share location permissions, we may use this to improve search and recommendations.
- Cookies and similar technologies — used to keep you signed in, remember preferences, and understand how our Platform is used.
Information from other sources
If you sign in with a third-party provider such as Google, we receive information permitted by that provider, such as your name and email address. Trip providers may share information related to bookings made through Plundio.
How we use your personal data
We use personal data to:
- create and manage your account;
- provide search, recommendations, and booking services;
- process payments and communicate about your reservations;
- personalize your experience based on your travel profile;
- provide customer support and respond to your requests;
- improve, secure, and troubleshoot our Platform;
- send service-related messages and, where permitted, marketing about Plundio products and features;
- comply with legal obligations and enforce our Terms of Service.
Legal bases for processing
Depending on your location, we process personal data on one or more of the following bases: performance of a contract, legitimate interests (such as improving our services and preventing fraud), compliance with legal obligations, and your consent where required.
How we share personal data
We may share personal data with:
- Trip providers — to fulfill bookings you make through Plundio.
- Service providers — such as hosting, analytics, payment processing, email delivery, and customer support tools that help us operate the Platform.
- Authentication partners — such as Google, when you choose to sign in with a social account.
- Authorities — when required by law or to protect the rights, safety, and security of Plundio, our users, or others.
We do not sell your personal data. We require service providers to handle personal data only as needed to perform services on our behalf and in accordance with applicable data protection laws.
International transfers
Your data may be processed in countries other than where you live. Where required, we use appropriate safeguards to protect personal data when it is transferred internationally.
Cookies
We use cookies and similar technologies to operate Plundio, remember your preferences, and understand usage patterns. You can manage cookie preferences through your browser settings. Some features may not function properly if you disable certain cookies.
How we protect personal data
We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
How long we keep personal data
We retain personal data for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and how it is used.
Children
Plundio is not directed at children under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to receive a copy of your data in a portable format. You may also withdraw consent where processing is based on consent.
To exercise these rights, contact us at support@plundio.app. We may need to verify your identity before responding to your request.
Third-party links
Our Platform may contain links to third-party websites or services. This notice does not apply to those third parties, and we are not responsible for their privacy practices.
Contact
If you have questions about this Privacy Policy or how we handle personal data, contact us at support@plundio.app.